SALT LAKE CITY, Utah, ROCHESTER, NY, Sept. 28, 2022 (GLOBE NEWSWIRE) — CallTower, a global leader in providing cloud-based unified communications, contact center and collaboration solutions, has launched CT Text with MMS and SMS texting capabilities, allowing users to send text-based communications directly from the MS Teams platform, increasing work collaboration skills.
CallTower’s Microsoft Teams solutions (Direct Routing and Operator Connect) with CT Text offer both MMS and SMS functionality translated into over 60 languages, making it easier to find contacts and conversations in the Microsoft Teams client and simplify communications. Using the same number used for voice calls, CT Text maximizes the reach and impact of SMS and MMS users within Microsoft Teams by allowing individuals to text directly from their voice number or from a shared group phone number.
“We are delighted to have launched this addition to CallTower’s Microsoft Teams Direct Routing and Operator Connect solutions,” said William Rubio, CallTower’s Chief Revenue Officer. “With CT Text MMS and SMS integrations available in over 60 languages, users can communicate through a central hub, instead of texting from a mobile phone or third-party app. The result of this integration is improved communications with customers, complemented by increased security combined with a single safe and secure interaction platform.
As a leader in native Microsoft Teams solutions since 2018, CallTower offers a native integrated Office 365 Teams experience with global calling plans, backed by a US-based customer services team. This solution guarantees a personalized implementation, adoption, training and support strategy. As a Microsoft Gold Partner, CallTower’s monitoring and management services provide the highest quality user experience.
About the Call Tower
Since its inception in 2002, CallTower has grown into a global provider of cloud-based unified communications, contact center and collaboration solutions for growing businesses worldwide. CallTower provides, integrates and supports leading solutions including Microsoft® Teams Direct Routing, Operator Connect, Office 365, GCC High Teams Audio Conferencing and PSTN, Cisco® Webex Calling / UCM, Cisco® CCPP, CT Cloud UCaaS, CT Cloud Meeting powered by Zoom and four contact center options, including Five9 for business customers.
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