Top 8 Ways to Fix Microsoft Teams Not Showing Images on Windows


Although Microsoft Teams is packed with features like whiteboard, ability to create multiple teams, breakout room, and more, the app often misses the mark with basics like screen sharing and image previews. Lately, many complained about the app not showing images and gifs in conversations. Here’s how you can fix Microsoft Teams not showing pictures on Windows.

1. Check internet connection

You might have received images on Microsoft Teams but right after that you might not be able to check the image preview due to patchy internet connection.

Make sure you are working with an active Internet connection in Windows. Go to the Windows Settings app (use Windows + I keys) and navigate to the Network & Internet menu.

Connect to a Wi-Fi connection or explore an Ethernet connection on your computer.

2. Force Quit Microsoft Teams

Microsoft Teams is the first app they open in the morning and close after hours for some users. In short, the Teams software is always running in the background.

Sometimes it makes sense to restart the Teams app to fix minor issues like the app not responding or showing images/gifs. Use Task Manager in Windows and quit the Teams app.

Step 1: Right-click on the Windows key and open the Task Manager application.

2nd step: Find Microsoft Teams in the list of apps and click on it.

Step 3: Select the End Task button at the bottom and Windows will suspend the entire Teams process in the background.

Reopen the Microsoft Teams app and you’ll soon start noticing image previews in the app.

3. Check the image file type

Although Microsoft Teams can send/receive any file, not all image types are supported to present the preview. Standard image files such as PNG or JPG can easily present images in the chat. If someone uploads your webp file, you won’t check the preview.

You need to right-click on the image and select Download to save the media to the computer. Now you can find the file in the Downloads folder and check the received image.

4. Clear Microsoft Teams Cache

Like Android apps, Windows apps like Microsoft Teams collect cache in the background to improve the overall experience. Sometimes overloading this data can lead to issues such as the app not displaying images. You need to clear the app cache and try again.

Step 1: Press Windows + R keys and open the Windows Run menu.

2nd step: Type %appdata%MicrosoftTeams and press the Enter key.

Step 3: The command will open the File Explorer menu with all Teams cache folders.

Select all folders (use Ctrl + A keys) and delete them from the computer. Restart your PC and try verifying images in the Teams app again.

5. Disable GPU Hardware Acceleration

Disabling GPU acceleration on Microsoft Teams can help you fix the issue with images in the app. Here’s what you need to do.

Step 1: Open Microsoft Teams and click on the three-dot menu at the top.

2nd step: Go to Settings and open the General menu.

Step 3: Enable Disable GPU hardware acceleration.

Restart Teams and check the image previews.

6. Update Teams

An outdated Microsoft Teams app can also cause errors with image previews. Let’s update the app to the latest version, shall we?

Step 1: Launch Microsoft Teams on Windows and select the three-dot menu at the top.

2nd step: Select check for updates and install the latest version of Teams on the computer.

7. Try Teams Web

Microsoft Teams is also available on the web. You can opt for the Web Teams version and see whether the service displays received images or not.

Visit the Microsoft Teams website

8. Ask the user to send an image again

Maybe the other person sent a broken or corrupted image to Teams. You must ask the recipient to verify the image file and resend it.

Check image previews in Microsoft Teams

Microsoft Teams does not display images and GIFs requires you to download the media file to take a look. It is not practical. Use the tips above and you’ll start seeing media previews right in Teams channels and conversations.

What trick worked for you to troubleshoot Teams not showing images on Windows? Share your findings for our readers in the comments below.


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